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Customer service representatives for Aetna are the first line of contact with customers. They answer questions and resolve issues that come in via phone call or email. You’ll need to be an empathetic listener and be able to clearly explain members’ rights and responsibilities. Having at least 1 year of customer service experience will make you a preferred candidate. You will need basic PC skills, to understand Microsoft Word and Excel, be an effective communicator, and have at least your high school diploma or GED. In the United States alone, the number of remote employees has jumped by 115% in the last ten years!
- This leap signals a change in what it means to build a career as a support professional.
- Preferred schooling requirements vary depending on the company you work for, but overall, having a high school diploma or GED will satisfy the demand.
- Many freelance customer service jobs pay by the “productive” or “engaged” minute.
- SimplyHired is a U.S.-based job hiring site, and they have thousands of customer service jobs listed on their site right now.
- You’ll use a customer-first mindset to make expert recommendations, all from the comfort of your remote location.
Support Driven is well known for its Slack workspace, which connects you to other people in the field and has dedicated channels for local meetups. The group also hosts a semi-annual conference, blog, newsletter and job board. During the interview process, share what excites you about the position and talk about how your priorities match the hiring company’s values. Use tangible examples of how you have solved real-life problems — even if they didn’t take place in a work setting.
Tips for Getting Hired for a Remote Customer Service Job
While FlexJobs offers you some job details for free, you can access the full FlexJobs board when you become a paid member. CVS Health is the nation’s largest provider of healthcare services and prescriptions, managing over 9,500 pharmacy stores, a thriving online pharmacy, and 1,100 MinuteClinic locations. In this post, discover if remote service is right for you, the different types of positions available, and companies that often offer them.
Randstad works with clients in several industries, including finance and accounting, engineering, healthcare, IT, human resources, legal, manufacturing, life sciences, and logistics. Kelly specializes in placing workers in a variety of industries, including accounting and finance, administrative, automotive, engineering, information technology, life sciences, what is remote customer service and call centers. Outsourcing and consulting services include recruitment and business process outsourcing, executive search, career transition, and executive coaching. Your job may entail fielding complaints, providing details about the services or products your organization offers, and being able to work independently and with minimal supervision.
Customer Success Team Lead
Next, detail the specifics of the role you’re hiring for to make sure candidates know what they’re applying for. List the role, the duties, and the responsibilities involved, as well as how successful employees will measure success. Describes the root of the role — customer service — while putting it into context to continue attracting the candidate to the product and the mission. Therefore, we have compiled the following list of customer service jobs descriptions and titles to make the job search a little easier for you.
- ZipRecruiter is one of the most well-known employment marketplaces for job seekers and employers.
- On the other hand, clients can invite you to their jobs if your experience and qualification match their needs.
- Therefore, we have compiled the following list of customer service jobs descriptions and titles to make the job search a little easier for you.
- This includes competitive pay, employed development, paid time off, and retirement programs.
- Then you create a professional profile — this is really fast and easy if you have a LinkedIn page or can upload a resume.
The more comfortable and confident you are with what you offer as a professional, the more likely you are to find your dream job. During the application process, there are some tactical ways to boost your chances of being selected for an interview. Many companies use Applicant Tracking Systems to select the most qualified individuals for support roles.
Customer Support Jobs
Working remotely means you no longer have a limited radius for your job search. This widens your search area from local to global and opens up vast possibilities. Companies don’t have to be within commuting distance if you don’t need to visit a physical https://remotemode.net/ office, which means you have access to jobs at companies that you never would have if you kept your search local. If you’re considering a customer service job that pays by the minute, be sure to read the contract and see if it has these safeguards.
- The good news is that these core skills aren’t unique to customer service.
- However, just because you’re remote doesn’t mean you can’t network.
- This role requires outstanding communication skills, empathy, and quick thinking.